A real person reads every message. Jarli is made in Australia by a small team, so you are not writing to a ticket queue that nobody opens.
It helps if you tell us the email address on your account, which device you are using (iPhone, iPad, Android or the web app), and what you saw versus what you expected.
This is the problem we can help with fastest, so please do email rather than keep retrying.
Jarli accounts can be created a few different ways — with an email address and password, or through Google on the web app. If you sign in through a different door from the one you signed up with, you will be told the account already exists but the password won’t work, and there is no way for you to tell which door was the original one. If none of the sign-in options get you back in, email support@jarli.au from the address on the account and we will sort it out manually.
Jarli is AI-assisted: your conversations, plans and weekly activities are generated using AI, which can occasionally be inaccurate or out of date. Please report it — we read every report and it is how the product gets better.
If your circumstances have changed, you don’t need support for that — tell Jarli directly in the conversation and it will revise the plan with you. If the plan looks wrong in a way that talking to Jarli doesn’t fix, email us.
Subscriptions are purchased and managed on the web app at jarli.au/app, not inside the mobile apps. For a billing question, email hello@jarli.au. If you also want to close your account, cancel the subscription first — see deleting your account.
You can delete your account and associated personal information at any time, from Profile → Delete account in the app, or without installing the app at jarli.au/delete-account.
Privacy matters go to our Privacy Officer at privacy@jarli.au, which is the address named in our Privacy Policy. That includes asking what we hold about you, asking us to correct it, and making a privacy complaint. The policy also explains how to escalate to the Office of the Australian Information Commissioner if you are not satisfied with our response.
Jarli helps with career planning. It is not a health service and is not a substitute for professional, medical or mental-health support, and it does not provide legal, financial or migration advice.